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Telematics Coordinator in Rolling Meadows, IL at LeasePlan

Date Posted: 3/19/2019

Job Snapshot

Job Description

Act as a Telematics point person and work with the Client Activation Team to facilitate implementation of new Telematics clients and to provide excellent customer service for existing clients.

Responsibilities:

  • Participate/lead status calls with the client and vendor to help set up new Telematics clients
  • Coordinate device installations with installers
  • Work closely with vendor and installer to ensure successful installations
  • Handle implementation calls with the client and vendor and review the parameters in CASE
  • Must learn and demonstrate a knowledge of vehicle telematics
  • Provide excellent customer service to all existing Telematics clients to resolve issues and handle changes
  • Provide phone coverage for incoming calls
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
  • Order, assemble and distribute telematic devises       

Job Competencies:

  • Ability to simultaneously and effectively coordinate multiple efforts across functional teams and individuals
  • Strong facilitation and communication skills both in written and verbal at various organizational levels in the business
  • Detail Oriented, strong problem solving and decision making skills
  • Works independently; effectively manages and uses time; is results focused, organized structured
  • Takes accountability, assumes responsibility, acts with conviction and displays self-control
  • Works effectively with systems, is thorough and accurate, critically analyzes information and effectively communicates through writing
  • Enthusiasm to learn   

Requirements:

Education: 2- year college degree preferred but not required

Experience: Call experience a plus

Skills:

  • Advanced excel skills required
  • Basic math skills required
  • Ability to provide exceptional internal and external customer service
  • Must have excellent verbal and written communication skills
  • Must be able to work independently and multi task
  • Must be accountable for the results of all tasks

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