Process Improvement Manager in Alpharetta, GA at LeasePlan

Date Posted: 9/6/2018

Job Snapshot

Job Description

This role will be responsible to lead LeasePlan USA process improvement initiatives that optimize performance and customer service levels. You will be positioned at the forefront of technology and will have the opportunity to become a key player in a dynamic organization.  You will work cross-functionally with leadership of our LPUS Operations, Finance, IT, Risk and Sales teams to ensure that LPUS has the most efficient and effective workflows and processes to help with improving our business. You will be responsible for data analyses, formulating insights, driving recommendations and implementing improvements that deliver results. This role is part of LeasePlan's Transformation department.

Responsibilites:

Responsible for driving process design for new systems and products, as well as owning current state and creating future state designs for existing process

Responsible for a LPUS value stream and will be the SME responsible for cost savings and revenue generation

Develop metrics that provide data for baseline process improvements an identifying indicators for future improvement opportunities

Facilitate gap analysis sessions and own the solution implementation for future state processes

Leads standardize work and job breakdown sessions

Responsible for identify risk in our business and developing permanent corrective actions

Regularly provides progress updates to executive leadership team and sponsors to communicate progress

Collects data and insights from operations to identify root causes of problems

Provides project / process management consulting, coaching, and training to business teams across different disciplines

Recommend project management methodology, tools and techniques across business’s

Execute project plans to support strategic process improvements. Ensures adherence to quality standards and reviews / monitors project deliverables

May manage enterprise-wide IT processes and work flows which maximize efficiency and comply with regulatory and audit requirements

Provide 1st line of defense against operational risks related to ineffective established processes

Responsible for maintaining KPI score cards and working with leadership to make improvements and design future enhancements to process

Qualifications:

Bachelor’s Degree is required.

5-7 years of experience leading medium to large scale business process improvement initiatives

Experience deploying medium to large scale products or solutions across multiple business units

Strong working knowledge of Process and Value stream mapping, Six Sigma, Lean, problem solving (A3/8D)

Experience implementing and standardizing Key Performance Indicators (KPIs) throughout an enterprise organization

Experience leading teams in the delivery of business process improvement/engineering programs and solutions that meet business needs

5+ years of experience working with project teams to define requirements related to process improvement

Experience facilitating process mapping sessions, defining value streams and non-value tasks

Experience in Project Management and SAP is a plus

Green Belt / Black Belt / Lean Principle training is a plus

A3 and/or 8/D experience a plus

Kaizen experience a plus


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