Manager - License & Title (Vehicle Registration) in Alpharetta, GA at LeasePlan

Date Posted: 5/23/2018

Job Snapshot

Job Description

To oversee and direct the day-to-day functions, and employees, within various License and Title programs, including but not limited to Title Management, Initial Registration and Courtesy Delivery of vehicles.  Expectations include being fully familiar with all functions within the department, the ability to make well-informed decisions, and delegate responsibilities/tasks accordingly among the department members to keep fluctuating volume at expected serviceable levels and process times to a minimum.  Develop new and improve on current policies, procedures, programs and services to increase efficiencies.

Essential Functions:

  • Responsible for staffing specific areas of the License and Title, including but not limited to hiring, training, coaching, bi-weekly time sheets, and all areas of performance evaluations.
  • Manages and assists staff in daily work duties, which include answering questions and providing technical support to ensure efficient and effective service delivery.
  • Work with Vice President Operations to ensure expenses are within budget.
  • Monitors bi-weekly metrics to ensure under control.
  • Prepare and deliver presentations to both clients as well as prospects on services provided by the License and Title department.
  • Create and maintain a work environment that encourages and promotes teamwork and high morale while achieving established department objectives.

  • Analyze improvements for L&T department, in regards to on-line registration program with current states with focus being put on adding additional states which includes filing applications, adhering to all requirements set by individual states and third party vendors.

  • Maintain current knowledge of state laws and requirements with retrospect to License & Title, and pass on through daily communication with management, LP personnel and clients.

  • Work with other L&T managers to analyze and measure processes to identify and implement process improvements.

  • Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses including those related to payroll and payroll processes.

  • Effectively manage timekeeping and payroll tools, conduct timely performance appraisals and follow up, insure all employees meet training and development goals, including any other management duties for all direct reports

  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.

  • Conform with and abide by all regulations, policies, work procedures and instructions.

  • Demonstrate reliable and predictable attendance.

  • Other duties assigned to ensure overall departmental efficiency.

Education: BS in Business or equivalent work experience.

Experience: Minimum of four years successful processing and personnel management as well as managing employees in a License &Title environment.  Knowledge of automotive industry and License &Title function.

Skills: Experience measuring processes and workflow.  Proven experience developing and implementing process improvements.  Strong formal presentation, communication, negotiation and interpersonal skills.

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