License & Title Specialist - Renewal Management in Alpharetta, GA at LeasePlan

Date Posted: 5/3/2018

Job Snapshot

Job Description

This position is responsible for the timely management of registration renewals, as well as for providing expert level support to internal and external customers.  A critically thinking problem solver, with a proactive and accountable mindset and the ability to make solid independent decisions would be an ideal fit for this role.

  • Renew vehicle registration for assigned states either on-line, directly with the state or through the use of third party vendors within established timelines  
  • Manage and follow up on outstanding renewals to ensure timely receipt of completed renewals  
  • Investigate and determine root cause of registration failures 
  • Create Management Reports outlining root causes of renewal failures  
  • Write, edit, research and manage content regarding state specific regulations 
  • Maintain in-depth understanding of Federal and State Motor Vehicle regulations to ensure compliance 
  • Use intermediate level functions in Excel, including simple functions, sorting and filtering 
  • Perform state specific regulations testing resulting from system changes or enhancements 
  • Manage vendor relationships  
  • Complete routine daily tasks while responding to deadline driven requests from internal customers  
  • Process a high volume of complex transactions on a monthly basis 
  • Accurately process billing immediately after receipt of invoices/billing spreadsheet from vendor, and scan invoices into the License and Title application 
  • Excellent written and verbal communication abilities 
  • Ability to connect your actions with a driver’s experience 
  • Prioritize issues to determine appropriate response timeline 
  • Ability to handle requests, by utilizing multiple applications as well as the internet 
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner. 
  • Conform with and abide by all regulations, policies, work procedures and instructions. 
  • Demonstrate reliable and predictable attendance. 
  • Other duties assigned to ensure overall departmental efficiency.

Education and Experience:

Education: High School Diploma required 

Experience: License and Title experience preferred or 3-5 years’ office experience. Customer service focused along with the ability to multi task in a fast-paced environment. 

Skills:  Computer knowledge, i.e. Intermediate functions of Excel, Word, and 10 key touch.  Must have good telephone etiquette, basic accounting and typing skills.

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