Fleet Manager in Alpharetta, GA at LeasePlan

Date Posted: 6/14/2018

Job Snapshot

Job Description

The MyFleetSolutions Fleet Manager is responsible to provide the client with a pro-active consultative approach to managing their fleet performance along with making recommendations for cost containment and maintaining LeasePlan’s ROE.

Job Summary 

  • Manage the Business Relationship with clients, including managing the client’s expectations of LeasePlan service levels 
  • Provide client with recommendations, complete with needed processes, to streamline activities, control costs, or enhance the client experience with LeasePlan USA
  • Manage clients Statement of Work to ensure compliance throughout the business
  • Direct the day to day service provided to clients, leading to best in class service levels
  • Analyze reporting to Clients based on Statement of Work which will lead to policy adherence and ultimately cost containment
  • Present with CRVP the Business Review to clients, including service goals, costs, cost reduction achieved, daily maintenance, including Statement Of Work opportunities, and overall relationship management
  • Insure data integrity for all billing and reports provided to clients
  • Identify and present to client opportunities to increase product penetration with clients
  • Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses
  • Lead New Client activation for all clients assigned to personal portfolio
  • Earn Certification in the Client Services 12 Elements training module
  • Take and pass 3 classes offered through the LP Academy either on-line or classroom
  • Be proficient in, and use extensively all LP systems including ePlan, MIDAS, Remedy/ResponsePlan and The Client Management Tool
  • Actively participate in corporate projects, i.e. Quality Improvement Process or Lean Process
  • Understand yearly goals for assigned clients and create and execute on an actionable plan to support the client in obtaining those goals as related to fleet management
  • Provide summary reports to Clients showing how decisions/managing of fleet have led to higher driver compliance and cost containment
  • Administer, direct and facilitate driver adherence to Fleet Policies and procedures
  • Create or review/enhance and recommend fleet policy changes and enhancements to improve administrative time and cost savings to represented clients
  • Manage maintenance and accident repair approval over client parameters, including decisions on repairs and rental vehicle approval
  • Manage client inventory including driver assignments, moves and storage making decisions on behalf of client to provide best utilization of fleet vehicles at the lowest cost to client
  • Report, oversee and manage “outliers” of the maintenance and fuel programs and communicate as necessary to senior management and drivers, including cost savings achieved
  • Make decisions regarding cost containment and streamlining activities using Strategic Consulting skills. Set up tracking and reporting to ensure client buy-in and agreement with cost savings opportunities
  • Manage vehicle depreciation structure to tie with vehicle usage and provide optimal vehicle replacement recommendations based on fleet policy
  • Conduct and provide budgetary review and oversight, in accordance with client and LeasePlan established policy
  • Hold Fleet Management Company (LPUS) accountable for agreed upon service, program and cost control commitments
  • Provide analytical and exception reporting, as needed, focusing on life cycle cost analysis – acquisition, maintenance, fuel and vehicle remarketing drawing conclusions and making recommendations from findings
  • Manage mutually agreed upon Statement of Work
  • Demonstrate aptitude to relate fleet performance to future outcomes and be able to communicate your findings of the analysis of fleet performance to your client
  • Be actively involved in all Living Group meetings and when applicable take a leadership role.
  • Consistently demonstrate LeasePlan’s core values; passion, expertise, respect and commitment to internal and external clients
  • Balances client requirements with company policies and operational procedures
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Demonstrate reliable and predictable attendance.
  • Other duties assigned to ensure overall departmental efficiency.

Education: College degree preferred or equivalent work experience

Experience: Minimum of 4 years of Fleet Management experience, preferably in the private sector

Skills: Strong analytical skills
Understand, create and implement a Fleet Leasing and Management policy
Ability to manage several projects at the same time 
 Microsoft office suite word and excel required, PowerPoint preferred
 Proficient in verbal and written communication

This position can be based in East Hanover, NJ or Alpharetta, GA

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