Client Consultant in Alpharetta, GA at LeasePlan

Date Posted: 5/30/2018

Job Snapshot

Job Description

The MyFleetSolutions Client Consultant is responsible to provide the client with a pro-active consultative approach to managing their fleet performance along with making recommendations for cost containment and maintaining LeasePlan’s ROE.

  • Manage the Business Relationship with clients, including managing the client’s expectations of LeasePlan service levels
  • Provide client with recommendations, complete with needed processes, to streamline activities, control costs, or enhance the client experience with LeasePlan USA
  • Manage clients Statement of Work to ensure compliance throughout the business
  • Direct the day to day service provided to clients, leading to best in class service levels
  • Analyze reporting to Clients based on Statement of Work which will lead to policy adherence
  • Oversee communication to drivers to drive cost containment using an effective model
  • Support CRVP’s Business Reviews to clients, including service goals, costs, cost reduction achieved, daily maintenance, including Statement Of Work opportunities, and overall relationship management
  • Insure data integrity for all billing and reports provided to clients
  • Identify and present to client opportunities to increase product penetration with clients
  • Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses
  • Support New Client activation for all clients assigned to personal portfolio
  • Earn Certification in the Client Services 12 Elements training module
  • Take and pass 2 classes offered through the LP Academy either on-line or classroom
  • Be proficient in, and use extensively all LP systems including ePlan, MIDAS, Remedy/ResponsePlan and The Client Management Tool
  • Actively participate in corporate projects, i.e. Quality Improvement Process or Lean Process
  • Provide summary reports to Clients showing how decisions/managing of fleet have led to higher driver compliance and cost containment
  • Understand yearly goals for assigned clients and take lead in an actionable plan to support the client in obtaining those goals as related to fleet management
  • Administer, direct and facilitate driver adherence to Fleet Policies and procedures
  • Create or review/enhance and recommend fleet policy changes and enhancements to improve administrative time and cost savings to represented clients
  • Manage maintenance and accident repair approval over client parameters, including decisions on repairs and rental vehicle approval
  • Manage client inventory including driver assignments, moves and storage making decisions on behalf of client to provide best utilization of fleet vehicles at the lowest cost to client
  • Report, oversee and manage “outliers” of the maintenance and fuel programs and communicate as necessary to senior management and drivers
  • Manage mutually agreed upon Statement of Work
  • Demonstrate aptitude to relate fleet performance to future outcomes and be able to communicate your findings of the analysis of fleet performance to your client
  • Consistently demonstrate LeasePlan’s core values; passion, expertise, respect and commitment to internal and external clients
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Demonstrate reliable and predictable attendance.
  • Other duties assigned to ensure overall departmental efficiency.

Education: College degree preferred or equivalent work experience

Experience: Minimum of 4 years of Fleet Management experience, preferably in the private sector

Skills: Understand, create and implement a Fleet Leasing and Management policy 
Microsoft office suite word and excel required, PowerPoint preferred
Proficient in verbal and written communication

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