Automotive Service Advisor in Rolling Meadows, IL at LeasePlan

Date Posted: 11/14/2018

Job Snapshot

Job Description

Take inbound calls to obtain a thorough understanding of repairs needed on a vehicle through discussions with the vehicle driver and vendors.
Assist driver with questions regarding the vehicle. Direct vehicle to proper vendor for repair. Immediate follow up is required to ensure vehicle arrived at proper vendor.
Review, line by line, a shop estimate on vehicle repairs. Make appropriate changes, and negotiate with vendors on the repair.
Audit estimates manually or through an estimating system to establish realistic figures
Secure agreed prices with the vendor in writing to insure the client is aware of the repair total
Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date, or miles
Effectively and efficiently work with our clients as needed to authorize appropriate repairs
Establish repair times with the shop based on the repairs and transfer call to the Rental Dept. for appropriate follow-up
Enter repair into the Mechanical Incident Management System
Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Demonstrate reliable and predictable attendance.
Other duties assigned to ensure overall departmental efficiency.

ORGANIZATION COMPETENCIES
Commits to organizational goals and objectives
Demonstrates open, effective communication and teamwork
Customer Focused
Acts with integrity and professionalism
Works to maintain quality standardsJOB COMPETENCIES
Demonstrates flexibility, creativity, and resourcefulness
Acts decisively and with self control to solve problems and conflicts and practices listening skills and successfully negotiates
Acts entrepreneurially, works independently and takes measured risks
Shows technical proficiency, critically analyses information and works effectively with systems
Effectively manages and uses time, juggles competing priorities; is organized, structured, thorough, and accurateIDEAL REQUIREMENTS
High school diploma or equivalent required. Technical degree in the automotive field preferred.
Minimum of 1-2 years previous  \u0022hands-on\u0022 mechanical industry experience required .
Ability to provide exceptional internal and external customer service. Must have basic mathematical skills. Must possess basic computer and typing skills.  Must be willing to accept responsibility for decisions and situations. Must be efficient, accurate and dependable. Must have excellent verbal and written communication skills. Must have strong negotiation skills. Able to listen effectively and communicate with all levels of staff. Must be able to work independently while multi-tasking and be accountable for the results of these tasks.

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