Account Manager in Alpharetta, GA at LeasePlan

Date Posted: 3/23/2018

Job Snapshot

Job Description

Provide client with a pro-active consultative approach to managing their fleet performance along with making recommendations for cost containment and maintaining LeasePlan’s ROE.

  • Maintain the Business Relationship with clients, including managing the client’s expectations of LeasePlan service levels.
  • Provide client with recommendations to streamline activities or enhance the client experience with LeasePlan USA.
  • Provide reporting to Clients as needed to increase client’s ability to manage their business effectively and efficiently, including agreed upon monthly or quarterly metrics.
  • Direct the day to day service provided to clients, leading to best in class service levels.
  • Support CRVP’s Business Reviews to clients, including service goals, costs, daily maintenance and opportunities, and overall relationship management.
  • Insure data integrity for all billing and reports provided to clients.
  • Identify opportunities to increase product penetration with clients.
  • Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses.
  • Support New Client activation for all clients assigned to personal portfolio.
  • Be proficient in, and use extensively all LP systems including ePlan, MIDAS, Remedy/ResponsePlan and The Client Management Tool.
  • Actively participate in corporate projects, i.e. Quality Improvement Process.
  • Consistently demonstrate LeasePlan’s core values; passion, expertise, respect and commitment to internal and external clients
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Demonstrate reliable and predictable attendance.
  • Other duties assigned to ensure overall departmental efficiency.

Education: College degree preferred or equivalent work experience

Experience: Minimum of 4 years Customer Service or Sales experience

Skills: Strong analytical skills
Ability to manage several projects at the same time
Microsoft office suite word and excel required, PowerPoint preferred
Proficient in verbal and written communication

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