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Account Coordinator in Alpharetta, GA at LeasePlan

Date Posted: 3/8/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

The Account Coordinator is responsible for providing service and support to our clients and our client\u0027s account management team, driving superior customer satisfaction through efficient and effective responses.


  • Work collaboratively with the Account Management team on job-related functions, related to LeasePlan’s client base
  • Prioritize and follow through on multiple responsibilities from internal and external client requests
  • Manage daily requests through utilization of LeasePlan’s client interface software-ePlan, mainframe systems-AS400, internet, and multiple client management tools
  • Assist with vehicle specs and equipment recommendations, replacement analysis and cost saving suggestions
  • Create, enhance, produce and provide initial analysis of designated reports based on client requests
  • Manage communication to drivers to drive cost containment in an effective model - MFS clients
  • Complete all tasks as outlined in Roles and Responsibilities document
  • Communicate client requests internally and coordinate the successful achievement of these requests
  • Manage the teams ResponsePlan tickets and emails during absences relating to the specific clients supported
  • Be actively involved in all Living Group meetings and when applicable take a leadership role.
  • Update system with client specific data
  • Keep up to date on industry news
  • Become proficient in all programs and applications
  • Consistently demonstrate LeasePlan’s core values; passion, expertise, commitment, and respect to internal and external clients
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Demonstrate reliable and predictable attendance.
  • Other duties assigned to ensure overall departmental efficiency.


  • Develop professional partnerships and useful internal relationships through effective communication.
  • Responds and acts confidently, assertively, and decisively while taking responsibility and accountability.
  • Works independently, effectively manages and uses time while juggling competing priorities.
  • Demonstrates resourcefulness and solves problems.
  • Thorough and accurate, works effectively with systems.
  • Must have ability to provide exceptional internal and external customer service.
  • Must be able to work in a fast-paced environment. Should have ability to work independently.
  • Must be flexible and willing to adapt to the department’s needs.

Education: College degree preferred or equivalent work experience

Experience: 2 years of customer service, account support or customer interface experience preferred.

Skills: Microsoft office suite-Word & Excel, PowerPoint added benefit. Mainframe skills, AS400, proficient in verbal and written communication

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