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Remarketing Specialist in Alpharetta, GA at LeasePlan

Date Posted: 2/23/2019

Job Snapshot

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Job Description

Support and Drive Omni-channel remarketing strategy.  Make data driven recommendations to inform channel selection in order to optimize profitability on every unit sold.  Deliver operational excellence and profitability through integrity and stewardship of LPUS remarketing.

Primary responsibility is day to day support of the remarketing program and operations.  High emphasis on Client, Dealer Partner and Vendor Partner interaction/communication.


  • Partner with the leadership team and departments to drive the evolution and operation of remarketing channel strategy
  • Daily Client, Dealer Partner, and Vendor Partner communication and interaction 
  • Vehicle Coordination and management - Coordinating vehicle pick up by buyer at designated dealers for assigned remarketing channels
  • Effectively present LeasePlan’s Vehicle Remarketing programs, capabilities and differentiators
  • Assist in coordinating the triage of assigned sales channels
  • Work with third parties to enhance go to market capabilities through websites and wholesale
  • Verify correct and accurate information is posted in assigned systems
  • Effectively manage payments from dealers and work within all systems including AS400, to prepare all accompanying documentation to support sales of all remarketing sales channels
  • Maintain accurate remarketing sales data and analysis
  • Provide support contact for all buyer/client questions of assigned sales channels
  • Evaluate vehicle condition reports and market conditions to determine the correct floor price for each unit
  • Daily monitoring and management of the reDrive pricing queue to include price setting for open end, closed end and non-owned leases
  • Student of the industry - Assist management with monitoring the used vehicle market to understand pricing trends
  • Cross train in all other remarketing activities to serve as support as needed and available
  • Have proficient knowledge in initial license and title applications
  • Manage and Update New Clients in all related systems including AS400
  • Work independently with drivers to obtain and necessary paperwork and payments
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner
  • Conform with and abide by all regulations, policies, work procedures and instructions

Education: 4 year degree preferred or equivalent work experience                                   

Experience: 4-5 years of experience required, plus 4-5 years of working effectively and collaboratively within a matrixed organization including establishing and maintaining relationships with senior management, & B2B experience as well

Skills: Attention to detail, business curiosity, relationship management, process improvement, problem solver, excellent verbal and written communication skills. Excellent computer skills & familiarity with various software programs. Experience in remarketing or Customer service operations, is a plus.  Process improvement orientation a must.


  • Innovate - Approach issues with a broad perspective and a global lens, zoom out. Be curious about people, problems, ideas, the past and the future. Create new and better ways to be successful. Pay attention to what the customer wants to generate ideas and improve or replace and service the needs of (digital) customers internally as well as externally.  Adopt, learn and apply new technologies. processes.
  • Be business and Tech Savvy - Anticipate and adapt to current and future developments in and outside the organization. Drive innovation in a changing environment and focus on continuous improvement. Develop compelling strategies enabling the organization to achieve ambitions and goals. Understand
  • Learn - Adapt your approach and demeanour in real-time to match shifting demands and different situations.  Operate effectively, even when things are not certain or the way forward is not clear. Rebound from setbacks and adversity when facing difficult situations. Actively learn through experimentation when tacking new problems, drawing on past successes and failures.
  • Be Authentic - Act with integrity, showing consistency, be credible, be honest and authentic. Gain the confidence and trust of others through honesty, integrity and authenticity. Have courage, step up, say what has to be said.  Use feedback and reflection to understand personal strengths and development areas.  Actively seek new ways to grow and be challenged.
  • Perform - Take responsibility. Own your commitments. Answer for your actions and the actions of those you lead.  Build a culture of accountability around you.  Consistently achieve results, even under tough circumstances. Have an eagerness to take the initiative and infuse a sense of urgency. Keep organisational performance top of mind.  Communicate a vision, set priorities, develop and execute the plan.  Be willing to act and follow through to deliver results.
  • Initiative -Take on new opportunities and tough challenges. Do it with high-energy and enthusiasm. Make things happen; make ideas become plans, make plans become reality. Get things moving. Rise to the occasion. Be solution focused. Don’t just think it, do it. Take some risks. Seize opportunities. Drive things forward.  Find a way to get things done even when the odds are against you.  Challenge yourself to do more with less.
  • Build Relationship - Relate openly with trust, respect, compassion, authenticity and fun. Build partnerships and work collaboratively with others. Build formal and informal relationship networks inside and outside the organisation. Be open to connecting and be focused on forging relationships even in flat, matrix, cross-functional, global functions. Settle conflict situations with a minimum of noise.


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